Refund Policy

Effective Date: 9 December 2024

At Eyen Culinary, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our Refund Policy below.

1. Eligibility for Refunds

Refunds are available under the following conditions:

• The wrong product was delivered.

• The refund request is submitted within 1 days of receiving the product.

2. Non-Refundable Items

We do not accept refund requests for:

• Perishable items, including fresh baked goods, unless they are damaged or defective.

• Custom or personalized orders.

• Products that have been consumed or partially used.

3. How to Request a Refund

To request a refund, please contact us at:

Email: sales@eyen.my

Tel: +60 12-231 5206

Please include the following details:

• Your order number.

• A description of the issue.

• Photographic evidence of the damaged or defective product (if applicable).

4. Refund Process

• Once your request is received, we will review it within [insert number] business days.

• If approved, we will issue the refund to your original payment method. Please allow up to 1 business days for the refund to reflect in your account.

5. Exchanges

In cases where the product is damaged or incorrect, we may offer an exchange instead of a refund, subject to product availability.

6. Shipping Costs

• If the refund is due to our error (e.g., wrong or defective item), we will cover the return shipping costs.

• Otherwise, the customer is responsible for return shipping charges.

7. Changes to the Refund Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with the updated effective date.

Contact Us

If you have any questions about our Refund Policy, please contact us at:

Eyen Culinary

C-30-01, Pacific Tower PJ 13,

Jalan 13/6, Seksyen 13,

46200 Petaling Jaya, Selangor

Tel: +60 12-231 5206

Email: sales@eyen.my

Thank you for choosing Eyen Culinary. We appreciate your understanding and support!