FAQ

Welcome to the Eyen Culinary FAQ page! Here, we’ve compiled answers to some of the most common questions about our products and services.

1. Orders

Q: How do I place an order?

A: Simply browse our products on our website, add your desired items to the cart, and proceed to checkout.

Q: Can I customize my order?

A: Yes, we offer customization for certain products like cakes. Please contact us at sales@eyen.my or +60 12-231 5206 for details.

Q: Is there a minimum order requirement?

A: Yes, certain promotions and offers may have a minimum purchase requirement, which will be mentioned in the promotion details.

2. Shipping & Delivery

Q: Where do you deliver?

A: As most of our baking products are delicate, we currently offer self-pickup only. Alternatively, you may arrange for a delivery service such as Grab Express or Lalamove to collect your order on your behalf.

Q: How long does delivery take?

A: Orders are typically delivered within 3 business days. Delivery times may vary during peak seasons or for customized orders.

3. Payments

Q: What payment methods do you accept?

A: We accept major credit/debit cards, FPX, Grab Pay, Shopee Pay and other secure payment methods available at checkout.

Q: Is my payment information secure?

A: Absolutely! We use secure payment gateways to ensure your information is encrypted and protected.

4. Refunds & Returns

Q: What is your refund policy?

A: Refunds are available for incorrect items. Please review our Refund Policy for detailed information.

Q: How do I request a refund or exchange?

A: Contact us at sales@eyen.my or +60 12-231 5206 with your order number and details of the issue.

5. Products

Q: Are your products freshly made?

A: Yes, all our products are handcrafted fresh to ensure the best quality and taste.

Q: Do you offer allergy-friendly options?

A: While we take great care in preparing our products, they may contain common allergens such as nuts, dairy, or gluten. Please contact us for specific inquiries.

6. Promotions & Discounts

Q: Do you offer promotions or discounts?

A: Yes, we regularly run promotions.

Q: How do I apply a promo code?

A: Enter the promo code at checkout, and the discount will be applied if the code is valid and meets the requirements.

7. Contact Us

Q: How can I contact you?

A: You can reach us via:

• Email: sales@eyen.my

• Phone: +60 12-231 5206

• Address: C-30-01, Pacific Tower PJ 13, Jalan 13/6, Seksyen 13, 46200 Petaling Jaya, Selangor

If you have further questions, don’t hesitate to get in touch. We’re here to help! Thank you for choosing Eyen Culinary.